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8 Southampton St, London WC2E 7HA, UK – 020 7379 3060
When they are good they are very very good, but when they are bad I go to Ellis Brigham (almost next-door) instead. Variable levels of customer advice/service. Probably depends on how busy they are, or who you get. They have lost a lot of business from me by not giving me enough attention. Their loss is Ellis Brigham's gain.
The staff are either really passionate and a bit OTT with the detail or seem sleepy and disinterested. The shop itself has a decent amount of outdoor gear tho it seems like it could be better laid out as the bags are almost hidden away and the women's/men's clothing blends into one.
311-318 High Holborn, London WC1V 7BN, UK – 020 7831 9957
Great experience here. A proactive and helpful lady in the lower floor gave me and another customer top advice on the best boots to wear for our respective trips. The boots I wanted weren't available in my size but rest assured they arrived the next day. I suggest trying out any boots on the mini ramp they have by the mirror - good way to test their comfort.
Helpful and knowledgeable staff. Happy to spend time with customers to make sure the right bus if equipment are bought
23/26 Piccadilly, Mayfair, London W1J 0DJ, UK – 020 7437 7399
Well laid out, good choice, helpful and knowledgeable staff. Nice central location makes it easily accessed by public transport.
The selection here is not that good! Every other cotswold I have been in has been great though so don't judge the others by this ones standards!